By registering your new appliance with Clock, we will extend the standard 12-month warranty on your stove body so that it will be covered for 7 years*.
Put your feet up and enjoy your new stove with added peace of mind.
Simply fill in the form below to ensure that you receive the full benefits of your warranty.
*Our 7-year extended warranty only applies to stoves purchased through our approved dealer network and installed by a registered HETAS or OFTEC installer.
The warranty is not transferable and is extended only to, and is solely for the benefit of the original purchaser of the stove. Please retain your dated proof of purchase at all times.
Your warranty will become void if your appliance is not regularly serviced by a qualified service engineer.
If you are planning a self-install, then you must provide a copy of your Building Control Certificate sign off sheet when registering your stove in order to qualify.
Any Clock stove purchased via a third party, such as an unauthorised dealer or online, will carry a statutory 12-month warranty and call out charges will apply.
To qualify for a claim within the 7-year warranty period, the appliance must have been maintained according to the guidelines in our User Manual.
Records of a yearly service carried out by a recognised and qualified professional must be provided. Faults occurring due to poor maintenance or appliance abuse will not be covered under warranty.
Consumable parts of the appliance that are NOT covered under warranty are: Fire Bricks, Glass, Log Retainer, Grate, Rope and Paint.
Replacement items of these parts can be purchased from the Spares and Accessories section of our website.
To make a claim please fill in the Warranty Report Form.