Warranty Registration

By registering your new appliance with Clock, we will extend the standard 12-month warranty on your stove body so that it will be covered for 7 years*.

Put your feet up and enjoy your new stove with added peace of mind.

Simply fill in the form below to ensure that you receive the full benefits of your warranty.

IMPORTANT: you must register your stove within 60 days of installation to qualify for the 7-year extended warranty.

*Our 7-year extended warranty only applies to stoves purchased through our approved dealer network and installed by a registered HETAS or OFTEC installer.

The warranty is not transferable and is extended only to, and is solely for the benefit of the original purchaser of the stove. Please retain your dated proof of purchase at all times.

Your warranty will become void if your appliance is not regularly serviced by a qualified service engineer.

If you are planning a self-install, then you must provide a copy of your Building Control Certificate sign off sheet when registering your stove in order to qualify.

Any Clock stove purchased via a third party, such as an unauthorised dealer or online, will carry a statutory 12-month warranty and call out charges will apply.

Step 1 – Purchase & Installer Information

Where did you purchase the stove?

distributor ID

Business Details

If you cannot find the business in the dropdown above, please enter the business name and address here.

Business Name

Business Address

Business Postcode

Fitting date *

Day *

Month *

Year *

Name of installer and installer details

Step 2 – Your Details

Name *

Address *

Postcode *

Phone *

Model Serial Number *

Each stove has a unique reference number which can be found on the back of the stove (or underneath if you have purchased the double sided stove). This number is essential when registering your Stove with us and must be kept in a safe place once your appliance is commissioned.

Email Address *

Step 3 – Feedback

We would love to hear your experiences on buying a Clock product. We aim for 100% customer satisfaction, and as we are a small, independent company, your opinion really matters to us.

Comments

Any specific team members you would like to mention?

Marketing Feedback

I would like to receive details of latest news and promotions by email.

How will we use this information?

Your personal details will be held by Clock Woodburners and will only be used in conjunction with your enquiry. Please read our privacy policy for more information.

Making a Claim

To qualify for a claim within the 7-year warranty period, the appliance must have been maintained according to the guidelines in our User Manual.

Records of a yearly service carried out by a recognised and qualified professional must be provided. Faults occurring due to poor maintenance or appliance abuse will not be covered under warranty.

Consumable parts of the appliance that are NOT covered under warranty are: Fire Bricks, Glass, Log Retainer, Grate, Rope and Paint.
Replacement items of these parts can be purchased from the Spares and Accessories section of our website.

To make a claim please fill in the Warranty Report Form.

Warranty Registration