Warranty Report

Warranty Claim

To make a claim, you must register using the Appliance Technical Warranty Report form below.

This is a multi-step form and answers should be given in full to ensure the claim can be processed efficiently.

Step 1 – Your Details (Appliance Owner)

Appliance Owner Details

Step 2 – Purchase & Installer Information

Clock Dealer and Installer Details
If you cannot find the business in the dropdown above, please enter the business name and address here.

Step 3 – Appliance Information

Appliance Information
Was a draught reading taken? *

Step 4 – Usage and Service History

Usage and Service History

Step 5 – Description of Fault

Making a Claim

Please note; our 7-year extended warranty only applies to stoves which have been registered by the customer within 60 days of installation. To qualify for a claim within this period, the appliance must have been maintained as per our User Manual.

Records of a yearly service carried out by a recognised and qualified professional must be provided. Faults occurring due to poor maintenance or appliance abuse will not be covered under warranty.


Tel: 0161 877 6974
Email: hello@clockwoodburners.co.uk

Looking for a spare part or accessory?

Head over to our dedicated spares and accessories website where we stock everything from stove fans to replacement rope seals, with UK wide delivery.

Visit our Spares & Accessories site